Brother MFC-3200C - Manual (Page 232)

23 - 1 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E
23
MFC3200C-US-FM6.0
23
Troubleshooting and
Routine Maintenance
Troubleshooting
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this
happens, your MFC often identifies the problem and displays an error message.
The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the
Brother fax-back system.
In USA: 1-800-521-2846
Or, visit us at: http://solutions.brother.com
IMPORTANT
For technical help you must call the country where you bought the MFC. Calls
must be made
from within that country.
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
CHECK
CARTRIDGE An ink cartridge is not installed properly. Re-install the ink, seating it properly. See
page 23-17.
CHECK
ORIGINAL Original was not inserted or fed properly, or
document was longer than about 40" inches
(90cm). See page 23-3.
CHECK PAPER
SIZE Your paper is not the correct size. Reload the correct size of paper, and then
press
Black Fax Start .
CHECK PAPER MFC is out of paper. Add paper, and then press Black Fax Start .
COMM. ERROR Poor phone line quality caused a
communication error. Try the call again. If problem continues,
call the telephone company to check your
phone line.
CONNECTION
FAIL You tried to poll a fax machine that is not in
Polled Waiting mode. Verify the other party’s polling setup.
HIGH
TEMPERATURE The print head detects high temperature. Use the MFC in a cool room or lower the
temperature
.
COVER OPEN Control panel cover or top cover is not
closed completely. Open and close the covers.
DISCONNECTED The other party or other party’s fax
machine terminated the call. Try to transmit or receive again.