Sterlco Royal Series Compact Temperature Control Unit - Manual (Page 12)

Page 12 Royal Series Water Temperature Control Units
2 Shipping Information
2-1 Unpacking and Inspection
You should inspect your Sterling/Sterlco Royal Series temperature
control unit for possible shipping damage. If the container and
packing materials are in re-usable condition, save them for
reshipment if necessary.
Thoroughly check the equipment for any damage that might have
occurred in transit, such as broken or loose wiring and
components, loose hardware and mounting screws, etc. In case of
breakage, damage, shortage, or incorrect shipment, refer to the
following sections.
2-2 In the Event of Shipping Damages
Important!
According to the contract terms and conditions of the Carrier,
the responsibility of the Shipper ends at the time and place of shipment.
Notify the transportation company’s local agent if you discover
damage.
Hold the damaged goods and packing material for the
examining agent’s inspection. Do not return any goods to
Sterling before the transportation company inspection and
authorization.
File a claim against the transportation company. Substantiate
the claim by referring to the agent’s report. A certified copy of
our invoice is available upon request. The original Bill of
Lading is attached to our original invoice. If the shipment was
prepaid, contact Sterling at (262) 641-8610 for a receipted
transportation bill.
Advise Sterling regarding your request for assistance and
to obtain an RGA (return goods authorization) number.