Raytec Milestone Plug-in - Manual (Page 31)

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9.4 Installation Issues
9.4.1 Installation Fails with
‘access is denied’ message
Symptoms
The installation stops and indicates that the installation failed with an error message that
access was denied to folder “C:\Program Files\Milestone”. Note: the name of the program
files folder may also contain the phrase “(x86)”.
Cause
Any application wanting to make changes in the “program files” or “program files (x86)”
folder must have administrator privileges. This is something that is enforced by the
Windows operating system to stop malicious code being placed in an area where
applications are run from.
Remedial Action
To resolve this issue you must either log into the machine as an administrator or right click
on the Raytec Milestone Plug-
in installer application and select “Run as Administrator”.
Doing this will allow the application have write access to the necessary folders in “program
files” or “program files (x86)”.
Note that if the user has UAC (User Account Control) enabled they may be prompted to
enter their administrator password again. If they are logged on as a standard Windows user
and have UAC enabled they will be prompted to enter an administrator username and
password. Further to this should they be logged on as a standard Windows user and UAC
is disabled they may not be able to install the software at all, in this case they must consult
their network administrator to get the application installed on their machine.