9troubleshooting guide, 1 vario ip, 2 operating system – Raytec Milestone Plug-in User Manual
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9
Troubleshooting Guide
Before trouble shooting for more complex issues encountered during installation or use of
the Raytec Milestone plugin, the following check list should be used to ensure the target
system is in a supported state.
Important, please read the troubleshooting guide for the Raytec IP Illuminator to ensure the
illuminator is working and set up correctly.
9.1 Vario IP
Firmware version 1.1.0 or above
“Local (No VMS server)” option is deselected
9.2 Operating System
The Raytec Milestone Plug-in is fully supported by the following operating systems.
Windows Server 2008R2
Windows 7 SP1
Other operating systems can be tested for compatibility on request: Contact Raytec.
Windows Server 2008
Windows Server 2012
Windows Vista
Windows 8
NOTE: The Raytec Milestone Plug-in does not support Windows XP at all
9.3 System Configuration
The following components must be installed on the target machine
or search for .net 4 download in your browser
or search for .net 4.5 download in your browser
Supported version of Milestone XProtect (client or server)
Other versions of the Milestone applications can be tested for compatibility on request:
Contact Raytec.