Watlow Series TM - Manual (Page 2)

Safety Information
We use note, caution and warning symbols throughout this book to draw your atten-
tion to important operational and safety information.
A “NOTE” marks a short message to alert you to an important detail.
A “CAUTION” safety alert appears with information that is important for protecting
your equipment and performance. Be especially careful to read and follow all cau-
tions that apply to your application.
A “WARNING” safety alert appears with information that is important for protect-
ing you, others and equipment from damage. Pay very close attention to all warn-
ings that apply to your application.
The safety alert symbol, ç (an exclamation point in a triangle) precedes a general
CAUTION or WARNING statement.
The electrical hazard symbol, Ó (a lightning bolt in a triangle) precedes an electric
shock hazard CAUTION or WARNING safety statement.
Technical Assistance
If you encounter a problem with your Watlow controller, review your configuration informa-
tion to verify that your selections are consistent with your application: inputs, outputs, alarms,
limits, etc. If the problem persists, you can get technical assistance from your local Watlow rep-
resentative (see back cover), by e-mailing your questions to [email protected] or by
dialing +1 (507) 494-5656 between 7 a.m. and 5 p.m., Central Standard Time (CST). Ask for for
an Applications Engineer. Please have the following information available when calling:
• Complete model number • System wiring information
• Basic Controller User’s Manual
Warranty
These controllers are manufactured by ISO 9001-registered processes and are backed by a
three-year warranty.
Return Material Authorization (RMA)
1. Call Watlow Customer Service, (507) 454-5300, for a Return Material Authorization (RMA)
number before returning any item for repair. We need this information:
• Ship to address • Bill to address
• Contact name • Phone number
• Method of return shipment • Your P.O. number
• Detailed description of the problem • Any special instructions
• Name and phone number of person returning the product.
2. Prior approval and an RMA number, from the Customer Service Department, is needed
when returning any unused product for credit. Make sure the RMA number is on the outside of
the carton, and on all paperwork returned. Ship on a Freight Prepaid basis.
3. After we receive your return, we will examine it and try to verify the reason for the return.
4. In cases of manufacturing defect, we will enter a repair order, replacement order or issue
credit for material returned.
5. To return products that are not defective, goods must be be in new condition, in the origi-
nal boxes and they must be returned within 120 days of receipt. A 20 percent restocking charge
is applied for all returned stock controls and accessories.
6. If the unit is unrepairable, it will be returned to you with a letter of explanation.
7. Watlow reserves the right to charge for no trouble found (NTF) returns.
The Series C and Series TM user’s manual is copyrighted by Watlow Winona, Inc.,
© November 2006 with all rights reserved.
ç
CAUTION or
WARNING
Ó
Electrical
Shock Hazard
CAUTION or WARNING