Troubleshooting – Watlow Series TM User Manual
Page 17

Wa t l o w S e r i e s C
• 1 5 •
Tr o u b l e s h o o t i n g
Troubleshooting
Indication
Probable Cause(s)
Corrective Action
On indicating controls, the 
display is not illuminated.
• Power supply switch off.
• Turn switch on.
• Fuse blown.
• Replace fuse (check cause of failure).
• Breaker tripped.
• Reset breaker (check cause of failure).
• Safety interlock door switch activated. • Close door.
• Separate system limit control latched.
• Reset limit controller.
• Wiring incorrect or open.
• Check wiring.
• Power supply voltage incorrect.
• Verify input power.
• Defective controller.
• Repair or replace controller.
Troubleshooting thermocouple inputs
Temperature reading is 
incorrect, showing a sen-
sor error, 
[Er;In] , or LOAD
LED is switching at the 
wrong temperature.
• Calibration offset is incorrect (tactile 
models only).
Check calibration offset.
• Settings for degree C or F is incorrect.
Check model part number for degree C or F. 
If model has Increment/Decrement keys then 
C/F setting is adjustable.
• Sensor or controller may be bad. 
Sensor connections may be bad.
• Place a jumper wire across the thermo-
couple input terminals. The display should 
indicate ambient temperature. If it does, the 
controller is OK.
For controllers without the ability to view 
process temperature:
- Decrease set point below ambient tempera-
ture, LOAD LED should be off for heating 
controllers and on for cooling controllers.
- Increase set point above ambient tempera-
ture. LOAD LED should be on for heating 
controllers and off for cooling controllers.
• Ambient temperature in the control 
cabinet is over 70°C.
• Measure temperature in cabinet to ensure 
it is below 70C. Vent cabinet or add fans if 
necessary.
• Ground loop problem. Can occur 
when using a switched DC output and 
a grounded thermocouple.
• Remove power from the system. Use an 
ohm meter to measure resistance between 
output DC- and the thermocouple sheath. If 
there is continuity, replace sensor with an 
ungrounded thermocouple.
Temperature reading is de-
creasing, but actual process 
is increasing.
• Thermocouple polarity is reversed. In 
the US, red wire insulation denotes the 
negative wire.
• Check thermocouple connections. All con-
nections, including extension wire must 
maintain the correct polarity. Correct polarity 
problems.
Temperature reading is 
reading low and not increas-
ing while actual process 
temperature is increasing.
• Sensor is bad. Thermocouple is short-
ed.
• Check thermocouple connections. Check 
thermocouple wire insulation to make sure 
it is not damaged, causing the wires to short 
(making a new junction).
Temperature reading is 
offset from actual process 
temperature, or the output 
switches on or off at the 
wrong temperature. The off-
set changes with changes in 
process temperature. 
• Copper wire was used instead of ther-
mocouple extension wire. Connectors 
of metals different than thermocouple 
metal were used to splice or make con-
nections. 
• Check thermocouple connections. Check to 
make sure that only thermocouple extension 
wire of the correct type was used to extend 
thermocouple leads. Replace if necessary.
