Teledyne LeCroy AP033 - Manual (Page 26)

AP033 Active Differential Probe
20 922260-00 Rev A
Returning a Probe
Return a probe for calibration or service by contacting your local Teledyne LeCroy sales
representative. They tell you where to return the product. All returned products should be
identified by both model and serial number. Provide your name and contact number, and a
description of the defect or failure (if possible).
Products returned to the factory require a Return Material Authorization (RMA) acquired by
contacting your nearest Teledyne LeCroy sales office, representative or the North America
Customer Care Center.
Return shipment should be prepaid. Teledyne LeCroy cannot accept COD or Collect Return
shipments. We recommend air-freighting.
1. Contact your local Teledyne LeCroy sales or service representative to obtain a Return Material
Authorization.
2. Remove all accessories from the probe. Do not include the manual.
3. Pack the probe in its case, surrounded by the original packing material (or equivalent) and box.
4. Label the case with a tag containing

The RMA

Name and address of the owner

Probe model and serial number

Description of failure
5. Package the probe case in a cardboard shipping box with adequate padding to avoid damage
in transit.
6. Mark the outside of the box with the shipping address given to you by the Teledyne LeCroy
representative; be sure to add the following:

ATTN:

FRAGILE
7. Insure the item for the replacement cost of the probe.