SKC Limited EPAM-5000 - Manual (Page 58)

Inability to Download Data to PC
Introduction If DustComm Software installs properly but downloading instrument to
computer is unsuccessful try the following:
• Ensure that the RS232 cable connectors from the PC are tightly
screwed into place.
• Ensure that the communications settings are set appropriately in the
Download Properties screen of the DustComm program. Select Unit,
Properties to access this dialog box. The communications port must be
set to the appropriate Com Port used on the PC.
• If you are experiencing problems downloading your unit’s results to
your PC, and the RS232 cable connectors are secured tightly, your
cable may be connected to the wrong 9-pin port on your PC. If your
PC has more than one 9-pin connection port, attach the cable to
another 9-pin port and try to download the dust monitor’s results at
that port. You may need to try all of your PC’s 9-pin ports before
finding the correct connection.
• If the previous steps check out, try using the Windows supplied
HyperTerminal or other appropriately configured communications
software to receive data when downloading from the SKC EPAM-5000
Monitor.
• If using a USB port make sure you are using the proper USB to serial
adapter.
For service or Technical Questions please call 800-234-2589 or e-mail
[email protected]