Troubleshooting tips – Kasco Marine Pond Aerator & Water Circulator User Manual
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ers Manual.
• The Aerator is returned for repair without the power
cord or if the unit, control box, or power cord are
altered in any way from original shipment. Cuts in the
power cord are not covered under warranty.
• The Aerator is not used with the supplied GFI control
box.
• The Aerator is damaged by unauthorized tampering.
• The Sacrificial Zinc Anode around the propeller shaft
shows significant deterioration. (The Anode must be
inspected periodically and replaced if necessary.)
Warranty Claim Procedure:
The best method for establishing warranty period is by the
original receipt. Also, register the Aerator online at: www.
kascomarine.com (Under the technical tab)
Once the warranty coverage has been established, the unit
may be sent to any Kasco Authorized Repair Center for
evaluation and repair. Please call Kasco Marine at 715-
262-4488 prior to shipping to receive any updated informa-
tion and/or Repair Form, then ship to:
Kasco Marine, Inc.
800 Deere Rd.
Prescott, WI 54021
Attn: Repairs
Or call Kasco Marine at 715-262-4488 to locate your near-
est Authorized Repair Center. You can also email Kasco at
Note: Only complete motor assemblies will be accepted
for warranty repair. The power cord and all other compo-
nents must be returned with the motor as originally assem-
bled. Any missing parts will be replaced at the customer’s
expense and, if determined to have caused the failure, could
void the entire warranty. Some parts are essential for struc-
tural support during shipping and others, such as the power
cord, are essential to properly diagnose potential causes of
failure. It is not necessary to return the control box, float,
or nozzles with the motor assembly, unless specifically
asked to by a Kasco representative.
Please include the Repair Form received from Kasco
Marine or your local distributor with the shipment. If no
Repair Form is available, include your name and physical
address for return delivery of the repaired unit and a day-
time phone number and/or e-mail address for correspon-
dence regarding the warranty claim.
Any expedited shipping method for the return of the unit is
at the customer’s expense. Kasco Marine will return units
repaired under warranty at our expense via ground freight
within the continental United States.
Other Repairs:
Most failed equipment can be repaired at substantially low-
er costs than replacement with new. Please ship according
to the instructions in the previous section. Again, it is best
to call ahead for updated information and/or Repair Form.
Kasco Marine does estimates on repairs at the request of
the customer. The request for estimate should be included
in the letter that accompanies the returned unit and must
include a daytime phone number and/or e-mail address.
Estimate options are as follows:
We will contact the customer with a total after the unit has
been evaluated, but before the work is performed. We will
repair the unit only if repair costs are under a stated dollar
amount. Example: “Please repair if total is under $150.00
before shipping charges.”
All estimates that are rejected for repair will be destroyed
unless otherwise directed by the customer. If the customer
would like the unit returned, the unit will be restored as
closely as possible to the condition in which it was received
and shipped at the customer’s expense for shipping and
handling charges.
Billing:
All non-warranty repairs will be returned to the customer
and billed C.O.D. unless otherwise directed. Kasco Marine
also accepts Visa and MasterCard credit card payments.
Kasco Marine will call for credit card information upon
completion of the repair at the customer’s request.
All other warranty and repair inquiries should be directed
to Kasco Marine, Inc. at 715-262-4488 or
Troubleshooting Tips
Below are some helpful troubleshooting tips. If a problem
occurs, please double check the assembly and installation
instructions as well as the instructions for the proper con-
trol panel. More troubleshooting tips can be found at www.
kascomarine.com
“ My Aerator trips the ground fault interrupter in the C-85
or C-95.”
This is the most common symptom of several pos-
sible problems. To correctly diagnose the problem,
you will need to collect more information. A Ground Fault
Interrupter (GFI) breaker that trips can indicate an electri-
cal service problem, water contamination in the unit and/or
cord, bad breaker, control box problems, motor problems,
etc. Try to find out the answers to these questions before