Clear-Com Concert for Newsroom - Manual (Page 47)

47 Concert Client User Guide for Mac
5.4 Audio quality issues
Issue
Cause/Solution
Headset (sound device) is
not working.
1. Be sure the headset is configured as the preferred device in
the Devices configuration dialog
(Preferences > Devices).
Tip: The name of the currently enabled device is also shown
in Check Devices [ ], above the volume sliders.
2. Run an audio test on the headset, as described in
1.4.2 Checking the audio devices..
If you cannot hear yourself in the headset while talking, your
headset may have a fault.
3. Be sure the headset is correctly plugged-in:

USB device: Check the connection to the USB port.
A computer may have several USB ports. Verify each
port.

Device connecting directly to sound (audio) card
or USB adapter: Be sure the microphone cord is
connected into the microphone port, and the speaker
cord is connected to the speaker port.
4. If the headset is correctly plugged, and you can hear other
people, but they cannot hear you, check the following:

The Mute button on the headset (Mute must be off).

The Listen Only button in My Calls! If Listen Only
mode is selected, you can hear other users but other
users cannot hear you.
If the headset appears to be working correctly, but you still cannot
hear other users, ask other users to go through steps 1 to 4.
Audio quality is ‘choppy’
(poor quality)
Changes to the configuration of your audio settings can solve most
audio problems. For more information about changing audio settings,
see 1.7 Configuring the Audio settings.