Clear-Com Concert for Newsroom - Manual (Page 4)

4 Concert Client User Guide for Mac
3.1 Opening the Intercom Panel........................................................................................... 29
3.2 Configuring the Intercom Panel for Concert ................................................................... 30
3.2.1 Adding contacts, conferences and channels .................................................................. 30
3.2.2 Configuring settings ........................................................................................................ 32
3.2.3 Testing the audio device ................................................................................................ 32
3.2.4 Configuring Audio Feed .................................................................................................. 32
3.2.5 Controlling the volume .................................................................................................... 32
3.2.6 Muting and unmuting the mic. ........................................................................................ 33
3.3 Using the Intercom Panel with Concert .......................................................................... 33
3.3.1 Making a call................................................................................................................... 33
3.3.2 Receiving a call .............................................................................................................. 34
3.3.3 Joining a conference ...................................................................................................... 34
3.3.4 Calling (joining) a channel .............................................................................................. 35
3.3.5 Joining an audio feed ..................................................................................................... 35
3.4 Configuring the Intercom Panel for Eclipse .................................................................... 36
3.5 Using the Intercom Panel with Eclipse ........................................................................... 36
3.5.1 Making a call................................................................................................................... 36
3.5.2 Receiving calls ............................................................................................................... 37
3.5.3 Latching .......................................................................................................................... 37
4 Managing the Client ................................................................................. 38
4.1 Managing contacts ......................................................................................................... 38
4.1.1 Adding and removing contacts ....................................................................................... 38
4.1.2 Managing contacts with groups ...................................................................................... 39
4.1.3 Managing status ............................................................................................................. 40
4.2 Managing your history of calls, conferences and chats ................................................. 40
4.2.1 Managing calls and conference history .......................................................................... 40
4.2.2 Managing Chat archives ................................................................................................. 41
4.2.3 Managing Echo Cancel .................................................................................................. 41
4.3 Managing your audio devices......................................................................................... 42
4.4 Managing your network connection ............................................................................... 42
4.5 Managing the size of the Client console pane. .............................................................. 43
5 Troubleshooting ...................................................................................... 44
5.1 Logs ................................................................................................................................ 44
5.2 Audio device issues ........................................................................................................ 45
5.3 Client connectivity issues ............................................................................................... 45
5.4 Audio quality issues ........................................................................................................ 47