Clear-Com Concert for Newsroom - Manual (Page 42)

42 Administrator Guide
The CMI can be
accessed, but the
IV-R statistics page
states that the IV-R
is unreachable.
Condition may exist for the
following reasons:
IV-R application is not
started on the Concert
Server.
IV-R is running on a
different server than EMS,
but the file has not been
copied to the same
directory on the remote
server.
The EMS and IV-R
applications are running on
different servers.
IV-R application was
installed on server without
using the Concert DVD.
Execute the command: service ivr
status.
If the IV-R service is not started, then start
the IV-R by executing the command:
sudo service ivr start.
Copy
concert_server.pem file located in
/usr/local/clearcom/concert/bin/ from the EMS
server to the server running the remote IV-R.
Then restart the IV-R application on the
remote server.
This is supported and should normally not be
a problem unless TPC Port 8006 is blocked
from the PC browsing the CMI to the server
running the IV-R. To fully manage Concert
through the CMI, both 8003:tcp and 8006:tcp
need to be reachable to the EMS and IV-R
servers respectively.
Both CentOS 6 and Concert must be initially
installed using only the Concert DVD. Any
other type of installation is not supported.
Uninstalling
concert-pgsql rpm
deleted the
database.
Uninstalling concert-pgsql
rpm removes the database,
destroying all data.
The database must be backed up prior to
uninstalling the concert-pgsql rpm to avoid
losing all stored information. Back up the
database using the command:
sudo service ems backup
CMI can be
accessed, but the
Interface Gateway
configuration page
reports an error. Condition may exist for the
following reasons:
Interface Gateway
application was not started
on the Concert Server.
Execute the command: service
ifgateway status.