Clear-Com Concert for Newsroom - Manual (Page 14)

14 Administrator Guide
3.7 Event log
To view the Concert event log, navigate to Administration > Event Log [ ]. The Event log page is
displayed in the right-hand pane.
The Event Log page records many significant events that occur across the Concert system, from
conferencing events (such as a Concert user joining and leaving a conference) to errors (such as a
Concert user entering incorrect login credentials).
The record includes:

The date and timestamp for the event.

The relevant server application (EMS, IV-Router or Interface Gateway).

A detailed description of the event.
To clear the Event Log, click Clear All.
Note:
When the Event log reaches its maximum capacity, a block of the oldest items is removed to create
space.
3.7.1 Collect Logs
If you encounter an issue that requires the assistance of a Clear-Com support representative, you can
assist their diagnosis of the issue by emailing them a compressed archive of all the Concert logs and
configuration files.
To create and download a compressed archive of the Concert logs and configuration files:
1. Click Collect Logs [ ]. Creating the archive may take up to 20 seconds.
2. To download the archive to your PC, either:

Click on the displayed filename

Click on the download link [ ].
The downloaded archive can now be emailed to the Clear-Com support representative.
3. To delete the archive from the server, click remove [ ].
Note:
Any pre-existing archive is deleted when you click Collect Logs. Only one compressed archive of the
logs and configuration files may exist on the server at any given time.