4 troubleshooting – Clear-Com HME DX210 User Manual

Page 22

4 Troubleshooting

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Red light on base station power switch does not come on.

Be sure the power cords are properly connected to base station, power supply and electrical outlet.

●

Belt Pack power lights do not turn green and “out of range” is heard in the headset.

Be sure your base station power is on. Turn the Belt Pack and base station power on and off. You may
be too far from the base station. The range varies with each location’s layout.

●

When trying to register, it keeps saying registration failed.

Refer to

“If registration failed” in section 2.3.2, page 8,

and repeat the registration procedure. If “F ”

shows up on the STATUS display, it indicates that an attempt has been made to register more than 15
Belt Packs. Follow the

●

Be sure the headset is securely connected to the Belt Pack or base station, and that you are pressing
the IC1, IC2 or ISO button on the Belt Pack, or the TALK button on the base station. Be sure the

IC1, IC2 or ISO setting

HEADSET se

se station front panel.

Others cannot hear me when I talk.

appropriate

is selected in the

ction of the ba

●

People on the 4-wire intercom cannot hear me or I cannot hear them.

Be sure the cables are securely connected and the 4-wire intercom is on. If using a local headset, be
sure the desired IC setting is selected in the HEADSET section of the base station front panel. If using a
Belt Pack or All-In-One Headset, press the desired IC button.

●

People on the RTS /Clear-Com systems cannot hear me, or I cannot hear them.

Be sure the cables are securely connected and the 2-wire intercom is on. If using the local headset, be
sure the desired IC setting is selected in the HEADSET section of the base station front panel. If using a

. This should be

Belt Pack or All-In-One Headset, press the desired IC button.

●

The 2-wire intercom is on and there is a loud squeal whenever I try to talk.

This can occur if two or more base stations are daisy-chained without terminating the appropriate
channel. The termination is set by putting JP5 (IC1) and/or JP6 (IC2) in the ON position
done in only one base station. Refer to

Appendix C, page 22

for jumper (JP) locations.

●

Settings are not retained when the base station power is turned off and on again.

The internal battery may be low. Contact your dealer.

●

2-W LEDs remain red. No 2-wire power detected.

Plug into 2-W power supply. If the lack of powered 2-W system is intentional (such as when using a
Clear-Com MT1, or when daisy-chaining multiple base stations), open the base station cover and set
JP1 (IC1) and/or JP2 (IC2) to the ON position. If daisy-chaining, do not forget to also terminate one of
the base stations by setting JP5 (IC1) and/or JP6 (IC2) to ON. Refer to

Appendix C, page 22

for jumper

e sure no wired Belt Packs have open mics and that the line is terminated, and rerun Auto Null.

(JP) locations.

●

Echo on 2-W line.

Clear-Com HME DX210 System Guide