AVTECH Room Alert 3E Monitor (RA3E-ES0-BAS) - Manual (Page 47)

Order through your favorite reseller, direct from AVTECH or online at EnvironmentMonitor.com
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© Copyright 1988-2012
AVTECH Software, Inc.
All Rights Reserved Worldwide.
AVTECH, AVTECH Software,
AVTECH.com, AVTECHSoftware.com,
EnvironmentMonitor.com,
‘Environment Monitoring Made Easy!’,
‘Network-Wide Monitoring Made Easy!’,
Device ManageR, Room Alert,
RoomAlert.com, Signal Tower, SLE, WiSH,
WiSPR, TemPageR and TemPageR.com.
AVTECH Software, Inc.
16 Cutler Street, Cutler Mill
Warren, RI 02885-2761 USA
Sales: 888.220.6700
Phone: 401.628.1600
Fax: 401.628.1601
AVTECH.com
EnvironmentMonitor.com
RoomAlert.com
TemPageR.com
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AVTECH does not sell or share your
email or other contact information.
However, AVTECH uses some email
marketing because our prospects and
customers consider it important and
convenient. When we do, AVTECH
provides customers with an easy means
to decline further email of that type.
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Current Versions
To confirm your organization is running
current software and firmware versions or
to download these versions for any licensed
AVTECH product under current MSUS,
please visit www.AVTECH.com and
look for the ‘Current Versions’ box
on the ‘Downloads’ page.
At AVTECH, we truly want to know when
we do well and when we miss expectations.
Working to provide the best products and
services means making changes that
typically succeed and occasionally fall short.
Please take a moment and email us your
feedback at [email protected].
It is always appreciated. Thank You.
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How To Purchase AVTECH Products
AVTECH products are available for purchase around the world and used in 106 countries, on Antarctica
and in space. You can purchase through your favorite reseller * , direct from AVTECH, or online through
our store. When ordering from AVTECH, we are happy to accept your organization’s purchase order (PO),
as well as payment via credit card or wire transfer. All orders ship the same or next business day.
Resellers: Order Through Your Favorite Reseller – Ask them to contact AVTECH on your behalf.
We can set them up to resell AVTECH products in minutes and ship to you the same or next business day.
Phone: 888.220.6700 / 401.628.1600 (9-5 EST) – Call AVTECH direct and ask to speak with a
‘Product Specialist’. They can take your order by phone for immediate processing or provide you with an
immediate PDF quote by email. If you are outside of the U.S.A. or Canada, please ask to speak with an
‘International Product Specialist’ as they can better address international shipping and customs concerns.
Website: EnvironmentMonitor.com (Anytime) – Place your order online at any time through the
AVTECH store for immediate processing. International money rates are available online to view pricing and
make payment in your local currency. Periodic online specials are available and change on a regular basis.
Email: [email protected] (Anytime) – Send your organization’s purchase order (PO), completed
and scanned quote form or order instructions to AVTECH via email. We prefer to receive POs in PDF
format although can accept Word and Excel formats if necessary. Other file formats are not accepted.
Fax: 401.628.1601 (Anytime) – Send your purchase order (PO), completed quote form or order
instructions to AVTECH via fax at any time. Faxes are received in a secure facility.
* NOTE: International orders ship when payment in U.S.D. is received. Wire transfer or credit card payment is
preferred. Checks must be in U.S.D. and drawn on a U.S. bank.
Maintenance Support & Update Service (MSUS)
‘Maintenance Support & Update Service’ (MSUS) for AVTECH’s physical IT & facilities environment
monitoring products is an important type of ‘IT & facilities insurance’. If a problem arises, help is within
easy and immediate access. This enables your organization to keep the servers, network and entire operation
available and running for everyone’s benefit. It also allows managers to sleep well at night, comfortable
knowing that Room Alert, TemPageR and Device ManageR are on the job 24 hours a day!
During the ‘Maintenance Support & Update Service’ (MSUS) period, AVTECH will make available to
current customers without charge, copies of current firmware, software and MIBs for licensed products.
Firmware and software updates (approximately 3-4 times per year) will be provided via website
download. Updates shall include release notes or revised documentation when it is appropriate. In
addition, AVTECH will provide technical support as may be required, download access, current product
firmware/software/MIBs, notice of new products and services, monthly email newsletter or update
communication and various special offers, which provide benefit to the licensed customer. Room Alert
and TemPageR hardware customers will enjoy full hardware replacement service on the ID box in case it
should fail to function properly during normal use (i.e. without tamper or damage). This valuable service
insures that current firmware and software versions for products, documentation, as well as technical
support and fully functioning hardware, are available to licensed customers during the MSUS period.
MSUS is an annual service that is included for free during the first year when any AVTECH monitoring
product is purchased. MSUS is optionally extendable thereafter on an annual basis, paid for in advance.
AVTECH automatically sends out optional renewal notices sixty (60) and thirty (30) days prior to
expiration of MSUS via email, for easy renewal. Failure to renew this service will result in a loss of
the valuable and important benefits listed above. Reinstatement after MSUS has expired will incur an
additional service fee and void the monitor replacement warranty. Support for sensors is complimentary
for ninety (90) days. For additional information, please see the warranty or contact AVTECH directly.
Technical Support services are available 9-5:00 EST through:
Live Chat: AVTECH.com/LiveChat.htm Email: [email protected]
Website: AVTECH.com/Support Phone: 888.220.6700 / 401.628.1600
AVT-121018.15