B&B Electronics ESU2-400 - Manual - Manual (Page 31)

Freedom USB Adapter User’s Manual Appendix C
Rev 1.01 (February 2007) Page 27
Appendix B
Warranty information
B&B Electronics warrants the SSU2/DSU2/QSU2/ESU2-100/400 to be free of defects for five (5)
years from the date of purchase. B&B Electronics will repair or replace any board that fails to
perform under normal operating conditions and in accordance with the procedures outlined in this
document during the warranty period. Any damage that results from improper installation,
operation, or general misuse voids all warranty rights. No representation is made regarding the
suitability of this product for any particular purpose.
Please complete the following information and retain for your records.
DATE OF PURCHASE:
____________________________
MODEL NUMBER: SSU2/DSU2/QSU2/ESU2-100/400
PRODUCT DESCRIPTION: USB-to-Serial Adapter
SERIAL NUMBER: ____________________________
All products returned to B&B Electronics for either warranty or non-warranty repair MUST be
assigned a Returned Material Authorization (RMA) number prior to shipment. This RMA number
must be clearly marked on the exterior of the product’s return packaging and in any correspondence
to ensure proper routing and prompt attention. To obtain an RMA number, contact B&B Electronics
Technical Support Department at 1-800-553-1170 or (330) 655-9000. In order to prevent damage to
returned merchandise during shipment, please package electronic components in anti-static/shock
proof materials.
For warranty repair/returns, please have the following information available when contacting the
Technical Support department:
1. Model number and serial number of the product under warranty
2. Repair instructions and/or specific description of the problem
For non-warranty repairs or upgrades, contact the Technical Support department for current
repair charges and please have the following information available:
1. Purchase order number to cover the cost of the service
2. Model number and serial number of the product
3. Repair or upgrade instructions relative to the product