Veris Technologies OpticMapper - Operating Instructions - Manual (Page 33)

Pub.# OM17-OpticMapper
5-2
SoilViewer Troubleshooting
EC Surveyor or OpticMapper is not found
Check to ensure the com which the EC Surveyor/OpticMapper is connected to is present under the
device manager. To get to the device manager go to StartSettingsControl PanelSystem
Click on the Hardware tab
and then click on the device manager button. Click on the “+” sign next
to Ports and make sure the port is listed here. In this case a USB to serial converter is being used
and the port is listed as USB Serial Port (COM33)
Figure 1
If the port is not listed here, then unplug and replug the USB
– Serial converter cable and ensure
the power is on to the EC surveyor. If USB
– Serial port is still unavailable then reinstall the
drivers. If you are using the provided USB-Serial converter part #41377, if a different USB- Serial
Converter is being used, then follow the manufactures instructions for driver installation.