TROY Group MICR_IRD 3015 Security Printing Solutions User’s Guide - Manual (Page 147)

Section 8 Troubleshooting / Error Messages
Security Printing Solutions User’s Guide -- 50- 70540-001 Rev. A
8-14
Trouble-
shooting by
Printer
Control Panel
Display
Message
(cont.)
FIRMWARE FILE CRC
ERROR Following the downloading of a new
TROY firmware image, the existing TROY
firmware confirms the validity check upon
the received image before performing the
actual firmware update. This error
message indicates that the image failed
this validity check and that the existing
firmware will not be replaced by the new
(invalid) firmware. This problem usually
occurs as the result of communication
errors between the host computer and the
printer. Try performing the firmware update again.
If the firmware update fails on the second
attempt, contact TROY Technical Support.
FW UPDATE FAIL!
XXXXXXXXXXXXX
IMAGE BLOCK ####
OFFSET #######
An error in the Troy firmware update
process has been detected. This error is
usually the result of a communication
error between the host computer and the
printer during the TROY firmware image
transfer.
XXXXXXXXXXXXXXXX is the actual error
that occurred. The two ### fields provide
information that may assist TROY
Technical Support in analyzing the error.
Try performing the firmware update again.
If the firmware update fails on the second
attempt, contact TROY Technical Support.
In almost all cases, the error will be
detected before the existing Troy firmware
has started to be replaced by the new
TROY firmware. As a result, the printer
can be power-cycled, and it will continue to
operate using the existing TROY firmware.
FILE NOT FOUND An expected data file was not found. Verify the path to the update file is correct,
and then try the operation again. If the
error persists, contact TROY Technical
Support.
DEVICE IS FULL There is no more room on the printer’s
internal storage device to complete the
operation. Delete any files, macros, fonts, etc. that
are no longer needed from the printer’s
internal storage in order to reclaim memory
space.
END OF FILE The end of a data file was encountered
before it was expected. Try the operation again. If the error
persists, contact TROY Technical Support.