3 internet access, Internet access – ZyXEL Communications NBG-318S User Manual
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Chapter 23 Troubleshooting
NBG-318S User’s Guide
211
6 If the problem continues, contact the network administrator or vendor, or try one of the
advanced suggestions.
Advanced Suggestions
• Try to access the NBG-318S using another service, such as Telnet. If you can access the
NBG-318S, check the remote management settings and firewall rules to find out why the
NBG-318S does not respond to HTTP.
• If your computer is connected to the WAN port or is connected wirelessly, use a computer
that is connected to a LAN/ETHERNET port.
V
I can see the Login screen, but I cannot log in to the NBG-318S.
1 Make sure you have entered the password correctly. The default password is 1234. This
field is case-sensitive, so make sure [Caps Lock] is not on.
2 You cannot log in to the web configurator while someone is using Telnet to access the
NBG-318S. Log out of the NBG-318S in the other session, or ask the person who is
logged in to log out.
3 Disconnect and re-connect the power adaptor or cord to the NBG-318S.
4 If this does not work, you have to reset the device to its factory defaults. See
V
I cannot Telnet to the NBG-318S.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web
Ignore the suggestions about your browser.
V
I cannot use FTP to upload / download the configuration file. / I cannot use
FTP to upload new firmware.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web
Ignore the suggestions about your browser.
23.3 Internet Access
V
I cannot access the Internet.