Xerox Phaser 6110MFP - Manual (Page 60)

10.11
Common Windows problems
Common Macintosh problems
Condition Suggested solutions
“File in Use”
message appears
during installation. Exit all software applications. Remove all
software from the StartUp Group, then restart
Windows. Reinstall the printer driver.
“General
Protection Fault”,
“Exception OE”,
“Spool32”, or
“Illegal Operation”
messages appear. Close all other applications, reboot Windows
and try printing again.
“Fail To Print”, “A
printer timeout
error occurred.”
messages appear. These messages may appear during printing.
Just keep waiting until the machine finishes
printing. If the message appears in standby
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Tip
Refer to Microsoft Windows 2000/XP/2003/Vista User’s Guide
that came with your PC for further information on Windows error
messages.
Condition Suggested solutions
The printer does not print
PDF file correctly. Some
parts of graphics, text, or
illustrations are missing. Incompatibility between the PDF file
and the Acrobat products:
Printing the PDF file as an image may
solve this problem. Turn on Print As
Image from the Acrobat printing
options.
Tip : It will take longer to print when you
print a PDF file as an image.
The document has
printed, but the print job
has not disappeared from
the spooler in Mac OS
10.3.2. Update your Mac OS to OS 10.3.3. or
higher.
Some letters are not
displayed normally during
the cover sheet printing. This problem is caused because Mac
OS cannot find the font during the cover
page printing.
Alphanumeric characters, in the Billing
Info field, are only allowed for printing
on the cover page. Other characters will
be broken on the printout.
Common Linux problems
Problem Possible cause and solutions
The machine does
not print. • Check if the printer driver is installed in
your system. Open Unified Driver
configurator and switch to the Printers
tab in Printers configuration window to
look at the list of available printers. Make
sure that your machine is displayed on
the list. If not, please, invoke Add new
printer wizard to set up your device.
• Check if the printer has started. Open
Printers configuration and select your
machine on the printers list. Look at the
description in the Selected printer pane.
If its status contains “(stopped)” string,
please, press the Start button. After that
normal operation of the printer should be
restored. The “stopped” status might be
activated when some problems in
printing occurred. For instance, this could
be an attempt to print a document when
a port is claimed by a scanning
application.
• Check if the port is not busy. Since
functional components of MFP (printer
and scanner) share the same I/O
interface (port), the situation of
simultaneous access of different
“consumer” applications to the same port
are possible. To avoid possible conflicts,
only one of them at a time is allowed to
gain control over the device. The other
“consumer” will encounter “device busy”
response. You should open ports
configuration and select the port
assigned to your printer. In the Selected
port pane you can see if the port is
occupied by some other application. If
this is the case, you should wait for
completion of the current job or should
press Release port button, if you are sure
that the present owner is not functioning
properly.
• Check if your application has special
print option such as “-oraw”. If “-oraw” is
specified in the command line parameter
then remove it to print properly. For Gimp
front-end, select “print” -> “Setup printer”
and edit command line parameter in the
command item.