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Printing quality problems – Xerox Phaser 6110MFP User Manual

Page 56

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10.7

Pages print,
but are
blank.

The toner cartridge is
defective or out of
toner.

Redistribute the toner, if
necessary. See page 9.4.
If necessary, replace the
toner cartridge.

The file may have
blank pages.

Check the file to ensure that
it does not contain blank
pages.

Some parts, such as
the controller or the
board, may be
defective.

Contact a service
representative.

The printer
does not
print PDF
file
correctly.
Some parts
of graphics,
text, or
illustrations
are
missing.

Incompatibility
between the PDF file
and the Acrobat
products

Printing the PDF file as an
image may solve this
problem. Turn on Print As
Image
from the Acrobat
printing options.

Tip

: It will take longer to print

when you print a PDF file as
an image.

Condition

Possible cause

Suggested solutions

Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly,
you may notice a reduction in print quality. See the table below to clear
the problem.

Condition

Suggested solutions

Light or faded
print

If a vertical white streak or faded area appears
on the page:
• The toner supply is low. You may be able to

temporarily extend the toner cartridge life.
See page 9.4. If this does not improve the
print quality, install a new toner cartridge.

• The paper may not meet paper

specifications; for example, the paper is too
moist or too rough. See page 4.1.

• If the entire page is light, the print resolution

setting is too low. Adjust the print resolution.
See the help screen of the printer driver.

• A combination of faded or smeared defects

may indicate that the toner cartridge needs
cleaning.

• The surface of the LSU part inside the

machine may be dirty. Clean the LSU. See
page 9.2.

Toner specks

• The paper may not meet specifications; for

example, the paper is too moist or too
rough. See page 4.1.

• The transfer roller may be dirty. Clean the

inside of your machine. See page 9.2.

• The paper path may need cleaning. See

page 9.2.

Dropouts

If faded areas, generally rounded, occur
randomly on the page:
• A single sheet of paper may be defective.

Try reprinting the job.

• The moisture content of the paper is uneven

or the paper has moist spots on its surface.
Try a different brand of paper. See page 4.1.

• The paper lot is bad. The manufacturing

processes can cause some areas to reject
toner. Try a different kind or brand of paper.

• Change the printer option and try again. Go

to printer properties, click Paper tab, and
set type to Thick. Refer to the Software
section
for details.

• If these steps do not correct the problem,

contact a service representative.

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