ZyXEL Communications ADSL2+ Ethernet/USB Gateway 660RU-Tx Series - Manual (Page 245)

Prestige 660RU-Tx Series User’s Guide
Chapter 30 Troubleshooting 244
30.6 Problems with Internet Access
30.7 Problems with the Password
Table 79 Troubleshooting Internet Access
PROBLEM CORRECTIVE ACTION
I cannot access
the Internet.
Make sure the Prestige is turned on and connected to the network.
If the DSL LED is off, refer to
the Problems with the DSL LED section .
Verify your WAN settings. Refer to the chapter on WAN setup (web configurator) or
the section on Internet Access (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge is turned on. See
Chapter 14
Menu 1 General Setup for details.
Internet
connection
disconnects.
Check the schedule rules. Refer to Chapter 29 Call Scheduling (SMT).
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to
Chapter 6 WAN Setup (web configurator) or Chapter 18 Remote Node Configuration
(SMT).
Contact your ISP.
Table 80 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
I cannot
access the
Prestige.
The username is “admin”. The default password is “1234”. The Password and
Username fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file (Refer to the Resetting the Prestige section in Chapter 2
Introducing the Web Configurator ). This restores all of the factory defaults including the
password.