Wegener Communications 6420 - Manual (Page 109)

iPump 6420 User’s Manual
www.wegener.com 800070-01 Rev B Chapter 4, Page 105
4.2.8. Failure to play playlists
1. Use the list for file inserts above to first check for basic file insertion problems.
2. Double-check the playlist play command for the playlist name. It must match up
precisely on the i6420, whitespace and all.
3. Check that your playlist exists. Use the Playlist tab in local web interface.
4. If the playlist play is commanded from Compel, try to play it from the local web.
5. Check that the files you expect to hear are actually in the playlist and resident on the
i6420.
6. Check the Profile that might be used to play the playlist from Compel. Is the atten
profile used? If so, make sure that the attenuation is not set too high!
4.2.9. Failure to get local web connection
1. Sure that you are trying to access the i6420 at the LAN port? The WAN port does
not allow inbound connections.
2. Check the IP address setting on the LAN port, using the front-panel. Did you enter
this correctly into your browser?
3. Check that the LAN port is connected to the local Ethernet switch by checking cable
connection and looking at the small LEDs on the rear connector. Are they lit?
Flashing?
4. Can you PING the i6420 LAN port from the PC hosting your browser? If not, there
is no network connection.
5. If no network connection, check that your PC and i6420 are on the same network, as
defined by their respective IP addresses and netmasks.
6. If no network connection, and the PC and i6420 are on differing networks, then they
must communicate through a router. Is each set to reach the correct gateway router?
Is there a network path between the routers, if they are different? After this and the
above 2 steps, you are still unable to reach the i6420 from your PC, consult with
appropriate IT personnel.
7. Is HTTP access turned OFF in your i6420? Double-check by asking Compel to turn
it ON. If you are an advanced user, and can get a serial text terminal on the
SERIAL M&C port, then set it ON using the debug ‘netsrvs http on’ command. (It
is beyond this Manual scope to inform how to get debug access.)
4.2.10. Failure to get Return Path reports
1. If requested from Compel, are you sure you are getting Compel? Check COMPEL
LED is ON. Check that you can address the i6420 from Compel by sending some
other command, such as a grouping command. Verify COMPEL LED flashes.
2. When Compel requests the Return Path Status report, does the COMPEL LED
flash? If not, the i6420 still never received the command. There may be a
Compel/CSM problem.
3. Can you manually send a Return Path report by requesting using the ‘rpath sendrpt
0’ terminal command? This will send a Status report to the CSM function in
Compel. Have the uplink personnel check for the incoming Status report (see
Figure 3-1).