Troubleshooting – Toshiba Integrated High Definition DLP 62HM15 User Manual

Page 92

62HM15

TV will not turn on

• Make sure the power cord is plugged in, and then press POWER.

• The remote control batteries may be dead. Replace the batteries or try the front panel buttons.

• Press the RESET button on the TV front panel (page 9).

• If you have recently replaced the lamp unit, make sure the lamp unit and lamp unit door are installed

properly (pages 98–100).

• The lamp unit may need to be replaced (pages 98–100). Also see “LED indications” on page 94.

Picture problems

• Check the antenna/cable connections (Chapter 2).

• Press INPUT on the remote control or TV/VIDEO on the TV front panel and select a valid video input

source (page 67). If no device is connected to any of the inputs on the TV, no picture will display when
you select that particular input source. For device connection details, see Chapter 2.

• Antenna reception may be poor. Use a highly directional outdoor antenna (if applicable).

• The station may have broadcast difficulties. Try another channel.

• Adjust the picture qualities (page 76).

• If you are using a VCR, make sure the TV/VCR button on the remote control is set correctly (page 27).

• If you have two VCRs connected to your TV, do not connect the same VCR to the TV’s output and input

connections at the same time (page 18).

• Do not connect a standard video cable and an S-video cable to VIDEO-1 or VIDEO-2 on the TV back (or

VIDEO-3 on the TV front) at the same time (Chapter 2).

Noisy picture

• If you are watching a tuned analog channel (off-air broadcast or Cable TV), set the CableClear

DNR

feature to AUTO to reduce visible interference in the TV picture (page 77).

Video Input Selection

• If the Input Selection window does not appear when you press INPUT on the remote control or

problems

TV/VIDEO on the TV front panel, press INPUT or TV/VIDEO a second time, which will change to the next
video input source and display the Input Selection window.

Cannot view external signals

• If you cannot view signals from external devices connected to VIDEO 1, VIDEO 2,

or channel 3 or 4

VIDEO 3, or ColorStream,

or from channels 3 or 4, make sure the INPUT LOCK is set to OFF (page 90).

Black box on screen

• Set the CLOSED CAPTION feature to OFF (page 78).

Poor color or no color

• The station may have broadcast difficulties. Try another channel.

• Adjust the TINT and/or COLOR (page 76).

• When the ColorStream signal source is active, the VIDEO OUT terminal outputs blank video. To receive

video from the VIDEO OUT signal, a standard video or S-video IN terminal must be used instead of the
ColorStream connections.

POP problems

• The VIDEO OUT terminal will not output the POP picture (pages 18 and 74).

Picture and sound are out of sync • As with all products that contain a digital display, in rare instances, when viewing certain content (e.g..

television broadcasts, video games, DVD), you may notice that the sound and picture are slightly out of
sync. This phenomenon can be caused by various factors including, without limitation, video processing
within the TV, video processing in an attached gaming system, and video processing/different
compression rates used by broadcasters in their programming. You may want to try one or more of the
following suggestions, which may help to reduce the effect of this phenomenon:

- If the TV is connected to an A/V receiver that has a programmable audio delay feature, use this feature

to help synchronize the sound to the picture.

- If connected to a video game system and your TV has the Game Mode feature (see owner’s manual for

more information), enable this feature.

- If you notice this phenomenon only on certain TV channels, please contact your local broadcast, cable,

or satellite provider to inform them of this issue.

Before calling a service technician, please check the following table for a possible cause of the problem and some solutions.

Problem

Solution

Troubleshooting

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Black