Toshiba B-852-TS12-QP - Manual (Page 39)

6. TROUBLESHOOTING ENGLISH VERSION EO1-33028
6.3 Removing Jammed Media
E6- 3
6.3 Removing Jammed
Media
This section describes in detail how to remove jammed media from the
printer.
Remove the jammed media from under the Upper Sensor Ass’y as
follows:
1. Open the Top Cover.
2. Push the Head Block Release Lever to release and raise the Print
Head Block.
3. Lift the Upper Sensor Ass’y, and remove the jammed media.
4. Clean the Platen and sensors as described in Section 5.1.1 .
5. Media jams in the Cutter Module can be caused by wear or residual
glue from label stock on the Cutter Blade. Do not use non-specified
media with the Cutter.
CAUTION!
Do not scratch the Print
Head or Platen using a
sharp instrument, as this
may cause media feed
failure or damage to the
printer.
NOTE:
If you get frequent jams in the
Cutter, contact a TOSHIBA
TEC authorised service
representative.
Upper Sensor
Ass’y