Toshiba B-852-TS12-QP - Manual (Page 37)

6. TROUBLESHOOTING ENGLISH VERSION EO1-33028
6.1 Error Messages
E6- 1
6. TROUBLESHOOTING
This chapter lists the error messages and possible problems and their solutions.
6.1 Error Messages
Error Messages Problems/Causes Solutions
HEAD OPEN The print head block is opened in Online
Mode. Close the print head block. Then press
the
[RESTART] key.
HEAD OPEN **** Feed or printing has been attempted with
the Print Head Block open. Close the print head block. Then press
the
[RESTART] key.
COMMS ERROR A communication error has occurred. Make sure the interface cable is firmly
connected to the computer, and the
computer is turned on.
PAPER JAM **** 1.The media is jammed at the media
path. The media is not fed smoothly.
2. A wrong media sensor is selected for
the media being loaded.
3. The Black Mark Sensor is not aligned
to the Black Mark on the media.
4. Size of the loaded media is not
consistent with the programmed size.
5. The Feed Gap Sensor cannot
distinguish the print area from a label
gap.
1. Remove the jammed media, and clean
the Platen. Then reload the media
properly. Finally press the
[RESTART] key.
2. Turn the printer off and then on. Then
select the media sensor supporting the
media being loaded. Finally resend
the print job.
3. Adjust the sensor position. Then press
the [RESTART] key.
4. Turn the printer off and then on.
Replace the loaded media with one
which matches the programmed size,
or select a programmed size that
matches the loaded media. Finally
resend the print job.
5. Refer to Section 6.4 to set the
threshold. If this does not solve the
problem, turn off the printer, and call
an authorised service representative.
CUTTER ERROR ****
(Only when the Cutter
Module is installed on
the printer.)
The media is jammed in the Cutter. Remove the jammed media. Then press
the
[RESTART] key. If this does not
solve the problem, turn off the printer, and
call an authorised service representative.
NOTES:
•
If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.
•
After the printer is turned off, all print data in the printer is cleared.
•
“****” indicates the number of unprinted media. Up to 9999 (in pieces).
WARNING!
If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the
printer. Turn off and unplug the printer. Then contact an authorised TOSHIBA TEC service
representative for assistance.