Nortel Networks i2050 - Manual (Page 44)

Agent features
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Answering a call from your supervisor
When the indicator next to the Supervisor key flashes, click Supervisor
.
The indicator remains lit as long as the call remains active.
Answering a call from your supervisor when on a
call
Answering a call from your supervisor when on another call. When the
indicator next to the Supervisor key flashes, you can do any of the
following:
• To put the current call on hold, click Hold .
• To speak to your supervisor, click Supervisor .
• To return to the active call, click InCalls .
Placing a call to your supervisor when on a call
To place a call to your supervisor:
1. Click Supervisor . Calls are automatically put on hold when using
Supervisor .
2. To return to the current call, click InCalls .
Conferencing your supervisor to a call in progress
You can conference in your supervisor to a call in progress:
• To talk privately with your supervisor, click Supervisor .
• Click Supervisor twice to activate a conference call that includes
you, your supervisor, and the current caller.
Transferring a call to your supervisor
To transfer a current call to your supervisor:
1. Click Supervisor .
2. When your supervisor answers, click Supervisor again.
3. To terminate your access to the call, click Goodbye .