Nortel Networks i2050 - Manual (Page 35)

Agent and Supervisor features
35
Logging in: No Supervisor ID, No Priority
To login using the No Supervisor ID, No Priority option:
1. Click InCalls .
2. Dial Agent ID # .
3. Dial ACD DN 1 # .
4. Dial ACD DN 2 # .
5. Dial ACD DN 3 # .
6. Dial ACD DN 4 # .
7. Dial ACD DN 5 ## .
Logging in: Supervisor ID, No Priority
To login using the Supervisor ID, No Priority option:
1. Click InCalls .
2. Dial Agent ID # .
3. Dial Supervisor ID # .
4. Dial ACD DN 1 # .
5. Dial ACD DN 2 # .
6. Dial ACD DN 3 # .
7. Dial ACD DN 4 # .
8. Dial ACD DN 5 ## .
Logging in: No Supervisor ID, With Priority
To log in using the No Supervisor ID, With Priority option:
1. Click InCalls .
2. Dial Agent ID # .
3. Dial ACD DN 1 # .
4. Dial Priority 1 #.
5. Dial ACD DN 2 # .
6. Dial Priority 2 #.