Nortel Networks i2050 - Manual (Page 37)

Agent and Supervisor features
37
Using Default Login
If you normally use the same telephone for each shift, use the Default
Login once at the beginning of a shift. The Default Login uses your
previous shift’s login to place you in the same ACD queues and with the
same Supervisor.
To use the Default Login (with MQA enabled):
1. Click InCalls .
The Enter Agent ID message appears.
2. Use the keypad to enter your Agent ID.
3. For Supervisor ID Required , click the pound ( # ) key three times.
4. To join the ACD queue, click InCalls or NotReady .
Logging out an agent
You can log out of the system either completely or temporarily (Not Ready
state).
Logging out temporarily
Click NotReady . This removes you from the queue but keeps you logged
in as an agent position.
Logging out
To log out completely, click MakeSetBusy .
Note: If you click MakeSetBusy while on an ACD call, you are
logged out automatically when the call is finished.