Nortel Networks i2050 - Manual (Page 43)

Agent features
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Using NotReady
Use the NotReady feature to take your telephone out of the call queue
while completing post-call work. The NotReady indicator remains lit as
long as the feature is active.
Note: If you don’t activate Make Set Busy or Not Ready , the system
will continue to direct callers to your phone.
To temporarily log out of the system, click NotReady .
To return to the queue, click NotReady or InCalls .
Answering or making non-ACD calls
Use the non-ACD calls feature to receive and place calls using your
individual line. The indicator remains lit while the call is active.
Placing a call
1. Click your individual DN key
.
2. Use the keypad to dial the telephone number.
Answering a call
When the indicator next to your individual DN key flashes, click DN . The
indicator remains lit as long as the call remains active.
Contacting your supervisor
Use the Supervisor feature to do the following:
• Answer a call from your supervisor
• Answer a call from your supervisor when on a call
• Place a call to your supervisor
• Conference in your supervisor to a call in progress
• Transfer a call to your supervisor