Nortel Networks i2050 - Manual (Page 34)

Agent and Supervisor features
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Logging in using Agent ID and Multiple
Queue Assignments
If your configuration uses Multiple Queue Assignment (MQA, use the
following procedure. MQA login involves entering a four-digit Agent ID
and up to five ACD Directory Numbers (DN), with the option of adding a
Supervisor ID and up to five Priority values.
You can login using either of the following methods:
• Agent ID and MQA Login Option
• Default Login
Using MQA login options
To enter ACD queues, use an Agent ID login with one of the following four
MQA login options:
• No Supervisor ID, No Priority
• Supervisor ID, No Priority
• No Supervisor ID, with Priority
• Supervisor ID, with Priority
Note: If a supervisor logs in to accept ACD calls, then the system
prevents the supervisor from entering a Supervisor ID. This includes
logins in which agents are required to enter a Supervisor ID.
Login Option entries
The login options require the following entries:
• A four-digit Agent ID
• A Supervisor ID (if your queue requires one)
• Up to five ACD DNs and priority values (if priority values are being
used), terminated by ##.