Interflow, Night service, Interflow night service – Nortel Networks M3905 User Manual

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Call Center Supervisor features

To use the Supervisor Observe
feature for a two way conversation:

While the headset is plugged in, press the

Supervisor Observe

Key, the LED lights

continuously and the supervisor can
participate in the conversation.

To mute the Supervisor headset:

Press the

Supervisor Observe

Key a

second time and the to put the supervisor
headset on mute. The LED turns off.

Interflow

When the call backlog or the waiting time in the queue exceeds a set threshold,
Interflow forwards calls to a predefined target queue.
The supervisor activates Interflow when the waiting time for the queue exceeds its
threshold.

To activate Interflow:

Press the

Interflow

Key. The indicator

flashes and excess calls are routed to the
destination.

To stop Interflow:

Press the

Interflow

Key again.

Night Service

To enter Night Service:

Press the

Night

Key

and

dial

(6=N for Night).

The indicator lights continuously. All calls
in the queue and new calls receive Night
Service.

Interflow

Night