Call forcing, Use the emergency key, Call forcing use the emergency key – Nortel Networks M3905 User Manual

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Agent features

Press the

Not Ready

Key. This will remove

you from the queue but keep you logged in
as an agent position.

Wait for the caller to terminate the call.

Call Forcing

The Call Forcing option automatically connects incoming ACD calls. An agent
does not have to press the In-Calls Key. When Call Forcing is on, the agent has a
time interval between each incoming call that is defined by the system
administrator. After the time interval is up, the agent hears a tone through the
headset and Call Forcing automatically connects the incoming call to the agent.

You hear a short tone. The

In-Calls

indicator lights continuously and the ACD
call automatically goes to the agent
position.

Note:

Pressing the

In-Calls

Key with Call

Forcing (Auto Answer) on, disconnects an
active ACD call.

Use the Emergency Key

When you have an emergency
situation:

Press the

Emergency

Key. The indicator

flashes while your supervisor is called.
When your supervisor picks up the call, the

LED indicator lights continuously and you
have a three-way conference.

Note:

The display shows information about

the call. Write down this information for
future reference, before you press the

Emergency

Key.

Not Ready

In - Calls

Emergency