Use walkaway and return from walkaway – Nortel Networks M3905 User Manual

Page 31

Agent features

Note:

On the Meridian SL-100, press the

Emergency Key to establish a three way
call.

To Transfer to a supervisor, during a
call in progress:

1. Press the

Supervisor

Key.

2. Press the

Supervisor

Key again when

the supervisor answers.

3. Press the

Goodbye

Key to disconnect

from the call. The caller remains
connected with your supervisor.

Use Walkaway and Return from Walkaway

Use this feature when you need to leave your desk during an ACD call, during a
non-ACD call, or while in the Not Ready state.

To use the Walkaway feature:

1. Press the

Hold

Key. The LCD indicator

beside the In-Calls extension flashes.

2. Disconnect the headset before you

leave.

Note 1:

Some headsets have a quick

disconnect feature. You can do a quick
disconnect instead of disconnecting the
headset.

Note 2:

On the Meridian SL-100, you do

not have to disconnect the headset.

To Walkaway while in Not Ready
mode (Not Ready LED or LCD
indicator is on, and Not Ready is
shown on the display):

1. Press the

Not Ready

Key.

Supervisor

Goodbye

Hold

Not Ready