Nortel Networks M3905 - Manual (Page 21)

M3905 Call Center Meridian Digital Telephone
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M3905 Call Center Meridian Digital Telephone
Your Call Center Meridian Digital Telephone provides easy access to a wide range
of business features.
Your telephone system administrator assigns features to your feature keys and
provides you with passwords and other codes as required.
Note:
In this document Call Center telephone and the Automatic Call Distribution
( ACD) telephone are interchangeable terms for the M3900 Call Center Telephone.
Call Center Agent/Supervisor Features
This section describes features and procedures for both the Call Center agent and
the supervisor.
Call Center headset interface
A Headset Key is used to switch between the headset and the handset mode of
operation. The LED lights steady to indicate you are in headset mode. The headset
LED is dark (unlit) if you are in handset mode. Go to the Headset type in the
Options list to adjust the gain (refer to “Your M3905 Call Center Telephone
Options menu” on page 62).
Note 1: If you have the handset option installed, lift the handset and press a DN
or In-Calls key to receive calls. To make outgoing calls with your handset, lift the
handset and press an Individual DN key to receive dial tone.
Note 2: Refer to your distributor for the latest product bulletin from Nortel
Networks recommending headset types for use with the M3905 Call Center
Telephone.
Test the headset with the telephone before using. In a noisy environment, an
amplified headset is an option. Use the Options Headset type and choose the Type
1, Type 2, or Amplified. When the amplified headset is used, there are two choices
of volume control: the rocker control on the telephone and the switch on the
headset. The user should adjust the telephone volume before adjusting the headset
volume. To provide the best communication with the least amount of distortion, the
amplifier should have a higher setting than the telephone volume control.