Nortel Networks M3905 - Manual (Page 23)

Call Center Agent/Supervisor Features
15
To login with Supervisor ID and
without Priority:
Selection B
Dial your Agent ID
£
Supervisor ID
£
ACD DN 1
£
ACD DN 2
£
ACD DN 3
£
ACD DN 4
£
ACD DN 5
£ £
.
To login without Supervisor ID and
with Priority:
Selection C
Dial your Agent ID
£
ACD DN 1
£
Priority 1
£
ACD DN 2
£
Priority 2
£
ACD DN 3
£
Priority 3
£
ACD DN 4
£
Priority 4
£
ACD DN 5
£
Priority 5
£ £
.
To login with Supervisor ID and with
Priority:
Selection D
Dial your Agent ID
£
Supervisor ID
£
ACD DN 1
£
Priority 1
£
ACD DN 2
£
Priority 2
£
ACD DN 3
£
Priority 3
£
ACD DN 4
£
Priority 4
£
ACD DN 5
£
Priority 5
£ £
.
/
or
/
3. Press the In-Calls Key.
or
Press the Not Ready Key to enter the
ACD queue.
Note: The MQA feature is not available on
the Meridian SL-100.
In - Calls
Not Ready