Agent login – Nortel Networks M3905 User Manual

Page 22

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Call Center Agent/Supervisor Features

Agent login

1. Press the

In-Calls

Key.

Dial

your Agent ID (if required).

3. Press the

In-Calls

Key.

Press the

Not Ready

Key to enter the

ACD queue.

Note:

On the Meridian SL-100, press

Make Busy Key until the indicator turns on,
then press the In-Calls Key.

Login with Agent ID and Multiple Queue Assignment (MQA)

MQA allows you to enter your four digit Agent ID, select a Supervisor (if your
queue requires one), and enter up to five different ACD DNs with priorities.

To login:

1. Press the

In-Calls

Key.

To login without Supervisor ID and
without Priority:

2. Select one of the following scenarios:

A, B, C, or D.

Selection A

Dial

your Agent ID

ACD DN 1

ACD DN 2

ACD DN 3

ACD DN 4

ACD DN 5

£ £

In - Calls

Not Ready

In - Calls