Nortel Networks M3905 User Manual

M3905 call center meridian digital telephone

Enterprise Voice Solutions Customer Documentation

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M3905 Call Center

Meridian Digital
Telephone

User Guide

Table of contents

Document Outline

Title Page
Table of Contents
Introduction to your M3905 Call Center Telephone
- M3905 Call Center telephone
- M3905 Call Center features
- Available ACD Features on the M3905 ACD telephone
Terms you should know
Your Telephone’s Controls
- Programmable Line/Feature Keys (Self-labeled)
- Programmable Feature Keys (Self-labeled)
- Call Processing Keys
- Fixed Keys
- Application Keys
- Primary Directory Number
- Individual Directory Number
M3905 Call Center Meridian Digital Telephone
Call Center Agent/Supervisor Features
- Call Center headset interface
- Agent login
- Login with Agent ID and Multiple Queue Assignment (MQA)
- Default login
- Correct errors during the login procedure
- Agent logout
Agent features
- Use Activity Code
- Answer Call Center calls
- Call Forcing
- Use the Emergency Key
- Use Not Ready
- Answer or make non-ACD calls
- Contact your supervisor
- Use Walkaway and Return from Walkaway
Call Center Supervisor features
- Agent keys
- Answer Agent
- Answer Emergency
- Call Agent
- Use the Supervisor Observe and Supervisor Headset Jack
- Interflow
- Night Service
- Observe
Your telephone non-ACD call features
Make a call
- Auto Dial
- Redial last number called
- Transfer a call
- Use Timed Reminder Recall
- Set up a Conference call
- Use Call Join
- Activate Ring Again
- Use Speed Call
- Make a System Speed Call
- Make an Intercom call
Answer a call
- Place a call on Hold
- Use Call Park
- Display call information
- Use Call Waiting
While you are away from your desk
- Call Forward
- Forward an internal call
- Use Remote Call Forward
- Secure your telephone
While on an active call
- Activate Call Charge
- Charge a call or Charge a Forced call
- Record a Calling Party Number
- Trace a Malicious call
Call features
- Use Group Call
- Use Privacy Release
- Activate Override
- Activate Override, Enhanced
- Use the Buzz signal
- Make an announcement over the Call Page
- Use Forced Camp-on
- Radio Page Feature
Your telephone display information
- Understand the Meridian 1 Calls Waiting status indicator for ACD
- Understand the ACD display information for the Meridian SL-100
- Display agent status
- Display queue
- Display call information
Your M3905 Call Center Telephone Options menu
- Options feature list
- To access your adjustable features in the Options menu
- Select language
- Change feature key label
- Adjust the contrast
- Adjust the volume on your telephone
- Choose Ring type
- Use Call Timer
- Format Date/time
- Use Key Click
- Headset Type
- Display Diagnostics
- Set MCA Data Parameters
Accessories for the M3905
- Additional Key Caps
- Accessory Connection Module (ACM)
- Headset
- Handset
- Analog Terminal Adapter (ATA)
- External Alerter and Recorder Interface
- Key-based Expansion Module
- Meridian Communications Adapter (MCA)
Feature Chart
Meridian 1 Flexible Feature Codes (FFC)
Meridian SL-100 Feature Access Codes (FAC)
- A
- D
- B
- C E
- F
- G
- H N
- O
- I P
- R
- L
- S
- M
- T
- V
Index
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