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Using avaya network features with video calls – Polycom 3725-26470-004/A User Manual

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User’s Guide for Polycom HDX Desktop Systems

42

Polycom, Inc.

To switch between an active call and a call on hold:

1

On the remote control or keypad, press

Options.

2

Select Call on Hold.

To hang up with a call on hold:

1

On the remote control or keypad, press

Hang up.

2

Choose one of the following:
— Leave Conference: Hangs up the active call and causes a Resume

message to be displayed. To make the call on hold active, click

Resume.

— Leave All Conferences: Hangs up all calls.

Using Avaya Network Features with Video Calls

Depending on how your system is configured, you might be able to use

Avaya® telephony network features such as call forwarding, transferring

calls, and adding additional sites in an audio-only conference.

To activate call forwarding:

1

Make sure that the Polycom system is not in a call.

2

From the Place a Call screen on the Polycom system, dial the Feature

Access Code provided by the Avaya Communication Manager

administrator, followed by the E.164 extension of the system to which

you want to forward the calls. For example, dial *22016 if *2 is the Feature

Access Code and 2016 is the system E.164.

3

Wait for confirmation beeps.

To deactivate call forwarding:

1

From the Polycom system Place a Call screen, dial the Feature Access

Code provided by the Avaya Communication Manager administrator.

For example, #2 if #2 is the Feature Access Code for disabling call

forwarding.

2

Wait for confirmation beeps.

To transfer a call:

1

While in a call, press

on your Polycom system keypad to access the

tone pad.

2

Press

Select to activate flash hook. The first far-site system is placed

on hold.