Palm Handhelds m500 - Manual (Page 253)

Appendix B Page 243
I tried to do a modem
HotSync operation,
but it did not
complete
successfully.
(continued) ■ Make sure you are not running another
program, such as WinFax, CompuServe,
or America Online that uses the serial
port you selected in the Setup dialog box.
■ Make sure your modem resets before you
try again. (Turn off your modem, wait a
minute, then turn it back on.)
On a Macintosh, check the following:
■ Make sure Modem is selected on the
Serial Port Settings tab in the HotSync
Software Setup window.
■ You may need to select a different
Modem type or enter a Custom setup
string on the Serial Port Settings tab.
Most modems have a setup string that
causes them to send initial connection
sounds to a speaker. You can turn on the
Modem Speaker option and use these
sounds to check the modem connection.
■ Make sure you are not running another
program, such as America Online, fax or
telephony software, or AppleTalk
networking that uses the serial port you
selected in the Serial Port Settings tab.
■ Make sure your modem resets before
you try again. (Turn off your modem,
wait a minute, then turn it back on.)
Check the following on your handheld:
■ Confirm that the telephone cable is
securely attached to your modem.
■ Make sure the dialing instruction dials
the correct phone number.
■ If you need to dial an outside line prefix,
make sure you selected the Dial Prefix
option on your handheld and entered
the correct code.