Palm Handhelds m500 - Manual (Page 252)

Page 242 Frequently Asked Questions
I tried to do a local
HotSync operation,
but it did not
complete
successfully.
(continued) ■ If you are using the optional serial
cradle, make sure you aren’t running a
program, such as America Online, fax or
telephony software, or AppleTalk
networking that uses the serial port you
selected in the Serial Port Settings tab.
I tried to do a modem
HotSync operation,
but it did not
complete
successfully. Check the following on your computer:
■ Make sure your computer is turned on
and that it does not shut down
automatically as part of an energy-
saving feature.
■ Make sure the modem connected to
your computer is turned on and is
connected to the outgoing phone line.
■ Make sure the modem you are using
with your handheld has an on-off
switch. Your handheld cannot “wake
up” a modem that has an auto-off
feature.
■ Make sure the modem is connected
properly to your computer and is
connected to the incoming phone line.
On a Windows computer, check the
following:
■ Make sure Modem is checked in the
HotSync Manager menu.
■ Confirm that the Setup String in the
Setup dialog box configures your
modem correctly. You may need to
select a different Modem Type or enter a
custom Setup String. Most modems
have a Setup String that causes them to
send initial connection sounds to a
speaker. You can use these sounds to
check the modem connection.
■ Confirm that the Speed setting in the
Setup dialog box works for your
modem. If you have problems using the
As Fast As Possible option or a specific
speed, try using a slower speed.