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Fault isolation – Polycom ViewStation EX4000 User Manual

Page 123

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Chapter 6 - Testing and Troubleshooting

© Polycom, Inc.

113

Fault Isolation

The following table lists symptoms, causes, and corrective actions
for equipment malfunctions.

Table 6-6. Fault Isolation

Problem

Possible cause

Corrective action

Monitor screen remains blank

Monitor is not connected to
power

Check all cables to equipment

Monitor is not connected to
endpoint equipment

Endpoint equipment is not
connected to power

System is in sleep mode

Lift the remote control and point
it toward the remote sensor

Reboot process does not end

Flash memory is full

Turn off power to the system,
then press and hold the reset
switch while turning on power

Reboot process halts without
finishing

File corruption

Turn off power to the system,
then press and hold the reset
switch while turning on power

System displays a Softupdate
screen

No power at PRI network
interface module

Check cable between endpoint
and PRI network interface
module

PBX does not accept calls of
numbering type “unknown”
from PRI network interface
module

Configuration problem

Refer to the appropriate User
Guide for information about
configuring the PRI