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8 troubleshooting, Printing problems, Troubleshooting – Kodak Series 3 User Manual

Page 55

background image

www.kodak.com/go/support

48

8

Troubleshooting

For step-by-step product support, visit

www.kodak.com/go/printerdocksupport

. Find

the page for your model of printer dock, then select Interactive Troubleshooting &
Repairs.

Printing problems

Problem

Cause and/or solution

Paper does not feed
(Paper light may
glow steady red)

IMPORTANT:

Use only Kodak color cartridge & paper kits for your printer
dock. Do not use inkjet paper.

The paper tray may be empty. Load paper (

page 6

), re-install the

paper tray, then press .

Check the paper:

1

Remove the paper tray (

page 7

).

2

Inspect the paper supply: make sure paper is not damaged in any
way, or removable tabs have not been detached. Reload with
new paper if necessary.

3

Carefully "fan" the paper to keep the sheets from sticking
together.

4

Reload the paper tray. Do not exceed the fill line.

5

Re-install the paper tray, then press to resume printing.

Clean the paper feed roller (

page 46

).

Multiple sheets of
paper are pulled
through printer

1

Remove the paper tray (

page 7

).

2

Remove the paper supply from the paper tray. Carefully "fan" the
paper to keep the sheets from sticking together.

3

Reload the paper tray. Do not exceed the fill line.

4

Re-install the paper tray, then press to resume printing.

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