Junos os documentation and release notes, Requesting technical support, Self-help online tools and resources – Juniper Networks T1600 User Manual

Page 148: 148 requesting technical support

Junos OS Documentation and Release Notes

For a list of related Junos OS documentation, see

http://www.juniper.net/techpubs/software/junos/

If the information in the latest release notes differs from the information in the
documentation, follow the Junos OS Release Notes.

To obtain the most current version of all Juniper Networks

technical documentation,

see the product documentation page on the Juniper Networks website at

http://www.juniper.net/techpubs/

Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need post-sales technical support, you can access
our tools and resources online or open a case with JTAC.

•

JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at

http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf

•

Product warranties—For product warranty information, visit

http://www.juniper.net/support/warranty/

•

JTAC hours of operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:

•

Find CSC offerings:

http://www.juniper.net/customers/support/

•

Search for known bugs:

http://www2.juniper.net/kb/

•

Find product documentation:

http://www.juniper.net/techpubs/

•

Find solutions and answer questions using our Knowledge Base:

http://kb.juniper.net/