IBM DR550 - Manual (Page 122)

IBM System Storage DR550 Version 3.0 ------17 March 2006 Page 122
IBM Storage Systems Copyright © 2006 by International Business Machines Corporation
Viewing the AIX runtime error log
Log on to the system as the ibmce user. Check the system error log by entering the following command at
the AIX prompt:
Cat /var/log/messages |grep RTAS |more
The run-time error messages are logged in the messages file under /var/log.
Support Web Site
http://www-1.ibm.com/servers/storage/support/disk/dr.html has additional information applicable to
the DR550.
Placing a Service Call
Should a problem occur and you need to contact IBM for service, please call in a follows:
If you think the problem is hardware related, contact IBM Service using the appropriate number.
When the call screening process begins, select the Hardware option (option 1), select Place a
Service Request (option 1), Select that you KNOW your machine type (option 1) and enter 2214 in
the voice response unit when prompted. When the agent comes on the line, that individual will pull
up the appropriate DR550 script and will process the call. At some point in the call process, you
may be required to supply the machine type and serial number. You should use the serial number
of the failing component or use the DS4100 (1724-100) if you do not know the specific failing
component.
If you think the problem is software related, then contact IBM Service using the appropriate number.
When the call screening process begins, select Software (option 2) and then select option 3 and tell
the agent that you have a “DR550”.