Multi-Tech Systems MT3410ZLX-T/2 - Manual (Page 52)

MultiMobile Owner’s Manual
52
Tech Support
Multi-Tech has an excellent staff of technical support
personnel available to help you get the most out of
your Multi-Tech product. If you have any questions
about the operation of your Multi-Tech modem,
please call 1-800-972-2439. Please fill in the
modem information form (below), and have it
available when you call. If your modem requires
service, the technical support specialist will guide
you on how to send in your modem (see
“Service”section).
Recording Modem Information
Please fill in the following information on your Multi-
Tech modem. This will help Tech Support in
answering your questions. (The same information is
requested on the warranty registration card.)
Modem model # ____________________________
Modem serial#______________________________
Modem firmware version #
____________________
Software name _____________________________
Software version # __________________________
The modem model number and serial number are
printed on a label on the bottom of your modem.
The software version numbers are printed on the
diskette labels. You can also find the software
version numbers by selecting Help >> About... from
the software menu bars. Enter the ATI1 command to
display the modem firmware version number.
Before calling Tech Support, please check your
cables to ensure they are connected properly; then
note the status of your modem including status
indicators, screen messages, diagnostic test results,
problems with a specific application, etc.