Troubleshooting, Frequently asked questions (faq), Imaging – BenQ ZOWIE XL2731K 27" 16:9 165 Hz TN Gaming Monitor User Manual
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Troubleshooting
Frequently asked questions (FAQ)
Imaging
The image has a faulty coloration.
It has a yellow, blue or pink appearance.
• The default picture mode is
FPS1
(for FPS games). If you prefer other picture modes, go to
Mode
and change setting.
• If the image has a yellow, blue or pink appearance, go to
System
and
Reset Mode
to reset the
color settings to the factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the three
primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is
bent or broken off, please contact your dealer to get necessary support.
The image is blurred.
Download
Resolution
file from the website (see
). Refer to
"Adjusting
the Screen Resolution"
. And then select the correct resolution, refresh rate and make
adjustments based on these instructions.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Download
Resolution
file from the website (see
). Refer to
"Adjusting
the Screen Resolution"
. Select the native resolution.
Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white, one or
more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.
The image is distorted, flashes or flickers.
Download
Resolution
file from the website (see
). Refer to
"Adjusting
the Screen Resolution"
. And then select the correct resolution, refresh rate and make
adjustments based on these instructions.
You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor running at
its native resolution. To have the optimal display performance of each type of input sources, you
can use the
Display Mode
function to set a proper aspect ratio for the input sources. See
for details.
The image is displaced in one direction.
Download
Resolution
file from the website (see
). Refer to
"Adjusting
the Screen Resolution"
. And then select the correct resolution, refresh rate and make
adjustments based on these instructions.