Brother FAX-220 - Manual (Page 70)

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TROUBLESHOOTING
If you are having trouble with the image quality in TRANSMIT or RECEIVE modes, try the unit in
the COPY mode. If this test gives you a good reproduction, the problem is not with your unit
but with the other unit or the telephone lines.
If this GUIDE does not help you in solving a problem with your unit, please call our service at:
1-800-284-4 FAX.
1. Transmission
Symptom Possible Cause Action
Document jam Jam in transmitting section Press recording paper cover
button and open the cover.
Remove the jammed document or
recording paper.
Close the cover. Make sure you
hear it click into place.
Document not Cover isn't closed securely Push the cover shut until you hear
feeding properly a click.
Document's left edge doesn't Reset the document to align with
align with document guide
Document is too thick/thin/
the guide.
wet/wrinkled/curled/torn/ Make a copy of the document
too small using a photocopier and fax the
copy.
Documents are Documents are inserted from Insert documents from the front
impossible to feed stacker side.
Password trans­ Password of the receiver is set Contact the receiver.
mission error to OFF
Passwords do not match
Receiving fax doesn't have
Password function
Image quality of the Problem with the receiver Use your fax to make a copy. If
transmitted document copy quality is good, the problem
is poor is with the receiver
Scanning head is dirty Clean the scanning head as
described above.
Scanning head is bad Call Brother service center.
Documents you sent Document is set face-up in the Set the document face down in
are received blank feeder the feeder.
Auto Transmission is You auto-dialed a wrong Check the fax number registration
not working number (not a fax number) in your auto dial memory.
Delayed sending is set. Use manual transmission.