AltiGen MAXCS 7.0 CDR - Manual (Page 82)

Data Schema
78 CDR Manual
Table 12: EXTINFORMATION
NumInAbnVmNoMsg
WithinSLT
Number of calls abandoned
without leaving VM and with
wait time less than or equal
to Service Level Threshold
within report interval
(QueueTime+RingTime <=
SLT)
LON
G
NumInAbnToAppWithi
nSLT
Number of calls abandoned
to add-on applications with
wait time less than or equal
to Service Level Threshold
within report interval
(QueueTime+RingTime <=
SLT)
LON
G
NumInAbnToOthersWi
thinSLT
Number of all other
abandoned calls (for
example, Ext/WG/External/
AA/IVR) with wait time less
than or equal to Service
Level Threshold within
report interval
(QueueTime+RingTime <=
SLT)
LON
G
NumInOverflowWithin
SLT
WG calls overflowed to
other target with wait time
less than or equal to
Service Level Threshold
within report longerval
(QueueTime+RingTime <=
SLT)
LON
G
Database
Element Definition Type Specification
Version Version of the record LONG 2 = OE/ACM 5.0A
NodeID
Server ID (System ID) assigned to
a MAXCS system in MaxAdmin
LONG value: 1–100
ExtNum Extension number LONG
Type Type of the extension LONG
FirstName First name of the extension
CHAR
(64)
LastName Last name of the extension
CHAR
(64)
Database Element Definition Type Specification