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AltiGen MAXCS 7.0 CDR User Manual

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Data Schema

56 CDR Manual

Time_Stamp

GMT time when
activity occurs.
Seconds since
1970/01/01
00:00:00.

LONG

GMTOffset

Offset to GMT time,
includes daytime
savings, in
seconds; ex: Pacific
Summer time
25200

LONG

LocalDay

8 digit number
representing date
ex: 20040608 = 06/
08/2004

LONG

Format: yyyymmdd

DayOfWeek

Day of the week

LONG

0 = Sunday
1 = Monday
2 = Tuesday
3 = Wednesday
4 = Thursday
5 = Friday
6 = Saturday

AgentNum

Agent Extension
Number

LONG

WGNum

Workgroup Number LONG

Activity

Activity of the Agent LONG

1 = Staff
2 = UnStaff
3 = Login
4 = Logout
5 = Ready
6 = DNDFWD
7 = Not Ready
8 = Wrapup
9 = Error

Database
Element

Definition

Type

Specification